❗ In emergencies

The BIG Hotline is available 24/7 by phone:
📞 030 611 0300 or call the police at 110.

www.big-hotline.de ✉️ beratung@big-hotline.de

Who do we advise?

We advise, support and assist women with official applications, for example:

  • Child benefit (“Kindergeld”)
  • Housing benefit (“Wohngeld“)
  • Job center, unemployment benefit (“Arbeitslosengeld“, “Grundsicherung“)

Goals of the consultation

Our goal is to support and empower women to manage their lives independently.

Consultation process

  1. First contact & trust-building:
    In a safe space, we listen to you—without prejudice and with absolute confidentiality. You set the pace and topics.

  2. Needs assessment:
    Together, we clarify where you currently stand and what goals you want to achieve.

  3. Individual planning:
    Based on your needs, we develop concrete options for action—from acute crisis intervention to long-term support.

  4. Networking & referral:
    If needed, we connect you with specialized services and, if you wish, accompany you in further steps.

  5. Follow-up & check-ins:
    You decide how to proceed. We also offer short-term check-ins to discuss your progress.