❗ In acute emergencies
The BIG Hotline is available 24 hours a day, 7 days a week:
📞 030 611 0300 or call the police on 110.
www.big-hotline.de ✉️ beratung@big-hotline.de
Who do we offer advice to?
We support women in various life situations, particularly:
- Women affected by domestic violence
- Women with a history of migration
- Women in acute crises or emergency situations
Topics
- Experiences of domestic violence—current or past
- Threatened or forced marriage
- Family conflicts and generational conflicts
- Issues related to relationships, separation, or divorce
- Mental health challenges due to migration or trauma
- Identity crises and self-doubt
- School or parenting problems
Goals of counseling
Our goal is to work with you to find ways out of the crisis. The focus is on:
Concrete solutions: Together, we develop steps tailored to your individual situation—whether legal, social, or personal support.
Strengthening your ability to take action: You will receive tools to make your own decisions and shape your life independently.
Mobilising your resources: We help you (re)discover your strengths and build your self-confidence as a woman.
The counseling process
- Initial contact & building trust:
In a safe and supportive environment, we listen to you—without judgment and with absolute confidentiality. You set the pace and choose the topics. - Needs assessment:
Together, we clarify where you currently stand and what goals you wish to achieve. - Individual planning:
Based on your needs, we develop concrete options for action—ranging from acute crisis intervention to long-term support. - Network & referrals:
If needed, we refer you to specialised services (e.g., women’s shelters, lawyers, therapy programs) and, if you wish, support you through the next steps. - Aftercare & Follow-up:
You decide whether and how to proceed. We also offer short-term check-ins to discuss your progress.